RETURN POLICY

Merchandise Exchange / Returns


Sugarlash PRO™ must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply on exchanges. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.

Return Address:

Sugarlash PRO Returns
#104 6527 Sparrow Drive
Leduc
Alberta
T9E 7C7
Canada

 


IMPORTANT: When mailing your returns to Sugarlash PRO please ensure you include your name, business name, e-mail address, contact number and reason for returning. 

If a shipment is returned due to entering an incorrect address (not including a building or suite number) or an oversight on the purchaser's behalf (errors in the product(s) selected), shipping & handling fees will apply. In the event that a return is a result of our error, we will pay the return shipping fee. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.


Cancellations


All orders can be cancelled without penalty up until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled or retrieved.

Discontinued Products


No Credits, Refunds or Exchanges allowed.